Solve up to 60% of Organizational Problems by Improving One Skill

Jan.30.2017 Leadership

What if you could solve the majority of management pitfalls by improving one aspect of your organization? According to Peter Drucker, 60% of all management problems are the result of poor communication. Improved communication not only solves management problems, it helps build a business that ministers, serves, and disciples others.

As leaders, we are responsible for setting the culture of our business. The responsibilities we take on will help shape the culture we build. Many leaders who see themselves as technical “experts” and “doers” in their field lead mostly by modeling personal competence, commitment, excellence, and integrity. Unfortunately, many otherwise high–potential organizations are literally “strangled” by leaders who constrain workflow like a bottleneck, keeping them from becoming a thriving organization.

Perhaps a better job description for the CEO might include, “building a winning team by communicating in such a way that the team is equipped, enabled, and inspired to perform.”

We have a choice to make. We can lead by being the chief “expert” and “doer” or we can lead by embracing the importance of communication. The amount of trust we build is dependent on the quality of our communication, and the quality of our communication is dependent on the amount of trust that is built. Without trust in the organization, we inevitably fall into the twin traps of fear (i.e., self-protection) and presumption (i.e., telling us what we want to hear). But with trust, we allow for effective, two-way communication that allows us to execute well in the following areas vital to long-term business health:


  • Building community with shared vision, mission, and values
  • Deploying strategy into specific plans, objectives, goals, and compensation targets
  • Executing plans, budgets, and achieving goals
  • Delegating, brainstorming, problem-solving, dispute resolution, negotiating,  process improvement, and performance feedback
  • Engaging the best ideas of suppliers, customers, and employees
  • Satisfying, rewarding, and celebrating with key stakeholders


In Scripture, we see the example of Jesus leading His twelve as a demonstration of trust, allowing for more meaningful conversation. The disciples knew what Jesus so often demonstrated, that sharing truth and love is necessary for a challenging yet safe environment for people. Jesus created a compelling “workplace” with extremely high standards where He gave His team opportunities to learn by both watching and doing. All the while, He maintained very high expectations and a bright vision for them.

Such leadership results in a distinctive work environment where humble leaders share the grace that God showers on us. Building a culture of trust, similar to Jesus and his team of twelve, starts with our willingness to take make well-aimed communication the top tool in the arsenal.

Through C12 Peer Advisory Groups, thousands of business leaders have experienced significant gains in organizational health, financial performance, and ministry fruitfulness by sharpening their skills in communication. At monthly meetings and one-on-one coaching sessions, C12 Members receive peer insight and are held accountable to measures of improvement. Do you as a Christian business leader have a place to share ideas and receive biblical counsel? If not, visit a local C12 meeting near you!